How does a repair shop become a aaa approved auto repair (AAr) facility?

  • To become a AAA Approved Auto Repair (AAR) Facility, click here, and fill out our online form. 
  • Once the AAR Territory Manager has collected all of the required information and has received the minimum number of returned surveys (40), a presentation is prepared and the shop is reviewed by an approval committee made up of a cross-section of AAA departments. When the repair facility is approved and signs the necessary contracts it becomes an AAR facility. After the approval, the shop will be inspected annually to ensure that all current AAR program requirements are being met.

  • The AAR Program continues to draw strong interest from repair facilities, as it adds substantial value to those shops in the program. Our AAR shops take great pride in providing top-quality service to AAA Members. AAA invites you to try your local AAR facility and let them take care of your vehicle maintenance and repair needs. A great repair shop is just around the corner. Just look for the sign! Click here to find an AAR shop near you!

  • The repair shop has to meet a number of criteria including having repair technicians with Automotive Service Excellence (ASE) certification (an indicator of technical skills), sufficient insurance coverage, facility appearance and stable banking history, as well as other criteria.

  • Repair shops contact AAA and quite often will inquire about the program at our retail branch locations. Once a facility expresses interest in the program, one of the AAR Territory Managers will contact the repair shop to review the program requirements and, in most cases, set up a preliminary meeting so the Territory Manager can get a first-hand view of the facility.

     

  • The shop owner will fill out an application, after which the AAA AAR review process begins. The AAR Territory Manager will visit the shop to perform an inspection of the facility, take pictures and collect repair orders so that AAA can survey the shop’s customers. AAA then checks with the Better Business Bureau and other consumer groups to see if the facility has had any complaints placed against it and if so, how the complaints were resolved.

Every AAR facility must provide:                                                              

  • 2-year/24,000-mile warranty for repairs

  • Access to alternate transportation (Member is responsible for alternate transportation payment)

  • Clean customer waiting area and restrooms

  • Cooperation with the customer complaint process (AAA will arbitrate concerns for AAA Members.)

  • 10% discount on labor (up to $50)

  • A written repair estimate to the AAA Member within one hour of arriving at the shop